Below are some common FAQs from our customers. If you have other questions, please contact us here.
- All
- Pre Sale Questions
- Other Common Qustions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Currently, we don't have either. We operate exclusively online.
Delivery typically takes 3 to 4 weeks, but it can vary depending on your location.
Please check respective product page.
Please check respective product page.
Yes, we have dresses available for both kids and adults.
Unfortunately, we do not offer returns or cancellations at this time.
Certainly! You can check the tracking through the provided tracking number.
We accept bank transfers and credit cards. For bank transfers, please check if we have an account in your country from the list provided earlier. Otherwise, credit card payment is available.
You can place an order using your credit card.
Orders are confirmed once complete payment has been made.
We do offer size. For other design customizations, feel free to discuss with us on a case-by-case basis.
While color customization is possible, we do not recommend it due to potential variations in material appearance. We cannot guarantee the final outcome, and therefore, it's not covered under our return policy.
Delivery charges are based on the country where you need delivery and are calculated during the checkout process.
Yes, we deliver worldwide except for regions with active conflicts, including Iran, Iraq, Russia, Ukraine, Israel, Palestine, and any other areas where there is active conflict.
Other Common Qustions
HEMAR is based in both Pakistan and the United Kingdom.
Mariyam Khalid, who resides in London, is the co-founder of HEMAR.
We're always open to collaboration opportunities! Whether you're a fashion influencer, blogger, or business owner interested in partnership, feel free to reach out to us via contact form with your proposal. We'll be happy to discuss potential collaborations with you!